A refinance solution for clients wanting a sharper rate and access to equity, despite being outside many major lender policies.

Client goal	Refinance for a better interest rate and access equity to purchase a caravan.
Complexity	Part of the home loan related to business debt, with a separate business split and a loss-making commercial property.

The scenario

These clients wanted to refinance their existing home loan to secure a more competitive rate and use some of their available equity to purchase a caravan. On the surface, it sounded straightforward — but their structure was more complex than most.

They already had an existing home loan, with a separate split for business debt. In addition, their commercial property was running at a loss. That combination placed the scenario outside the credit policy of many major lenders, even though the clients had clear goals and solid equity in their home.

The challenge

A number of mainstream lenders were not suitable because part of the home loan related to business purposes. For many banks, that alone was enough to rule the application out. The commercial property loss added another layer of complexity and narrowed the options even further.

The strategy

Rather than stopping at the major banks, I worked through a broader range of lender policies to identify a lender whose credit policy could accommodate existing business debt within the home loan structure. From there, I compared pricing and loan structure carefully to make sure the solution was not only workable, but genuinely beneficial for the clients.

The outcome

I secured a refinance with a lender that accepted the clients’ structure, allowed them to access equity for the caravan purchase, and also offered a lower interest rate than what they were currently paying.

“Right lender. Better rate. Equity released for the caravan purchase.”

Why this mattered

What looked like a simple refinance had several policy traps hidden beneath the surface. By understanding lender policy in detail and matching the scenario to the right lender, the clients were able to achieve both goals at once: a better rate and the funds they needed for their caravan.